Built to Lead
Getting your employees to deliver the best customer experience with Bill Coughlin and Jeff Wysong

Getting your employees to deliver the best customer experience with Bill Coughlin and Jeff Wysong

June 10, 2021

In this episode of The Lippert Built to Lead Podcast, Bill Coughlin, Director of Leadership Development, speaks with Jeff Wysong, Vice President of Sales - Marine at Lippert Components. They talk about what they do as leaders to encourage their team members to bring out the best of themselves every day.

 

“I look at some of the greatest leaders, some of the greatest coaches, and I think there’s two things that always come to the top. 1. Their humility, right? And who they are. And the other thing that I see fascinating is they always want to serve others. It’s never about themselves. They’re super humble and it’s always about their team members and what they see in others.” -Bill Coughlin [09:48]

 

“If you want to grow, you have to grow your team so you can grow. Because if you leave and your department fails because you left because you left, you went on to the next level, what good did you do at yourself?” -Jeff Wysong [21:06]

 

What You Will Learn:

  • [01:03] Meet Jeff Wysong
  • [02:48] If there’s a difference between leadership and coaching
  • [04:24] How to get the best out of your players
  • [06:52] Ways to go after that excellence every day
  • [10:48] The three C’s
  • [14:02] Engaging online
  • [18:15] Being a coach is asking the right questions
  • [20:07] One of Jeff’s success stories
  • [24:07] Have an intense focus and radical execution

 

Resources:

Visit our website: https://www.lci1.com/academy

Email us: academy@lci1.com

Being a Leadership Enigma with Edgar Cabello and Brian Edwards

Being a Leadership Enigma with Edgar Cabello and Brian Edwards

June 3, 2021

In this episode of The Lippert Built to Lead Podcast, Edgar Cabello, leadership development director, and Brian Edwards, general manager, talk about Brian’s leadership skills. Brain shares why feedback is critical in how he leads and how he uses feedback sessions with his team members.

 

“If you don’t know where you’re at, you don’t know where you’re heading.” -Brian Edwards [05:33]

 

“You can’t really care about somebody, I think, in a holistic way if you’re not willing to tell them the truth.” -Edgar Cabello [06:35]

 

What You Will Learn:

  • [01:08] Meet Brian Edwards
  • [03:46] How his personal history informs his work
  • [05:04] Why feedback is critical in how he leads
  • [06:55] What a feedback session looks like
  • [11:29] When feedback wasn’t there and when it was strong
  • [16:28] What he’s seen in his 12 years at Lippert vs today
  • [22:17] Where he finds joy during difficult days
  • [26:48] What he does when someone doesn’t buy into his leadership
  • [30:46] Higher-Performance Leadership Training Challenge: Seek honest feedback from somebody that you trust and respect.

 

Resources:

Visit our website: https://www.lci1.com/academy

Email us: academy@lci1.com

Being Prepared in Chaos with Bill Coughlin and John Vermeesch

Being Prepared in Chaos with Bill Coughlin and John Vermeesch

May 27, 2021

In this episode of The Lippert Built to Lead Podcast, Bill Coughlin and John Vermeesch, both leadership directors, talk about organization and leadership resilience. They discuss how to lead during times of difficulties and crisis and how to help keep the team members in order as they face the unknown.

 

“We have to adapt our leadership style to the operational context we find ourselves in.” -John Vermeesch [11:52]

 

“I’m a believer in this: that true leaders are developed, and it is training. And there are things and experiences that you can go through that help develop you to handle those difficult times or even celebrate. I don’t want to make it all in difficult times. Good leaders celebrate the great times too. And the more they celebrate the great times, the more great things come to them too.” -Bill Coughlin [16:46]

 

What You Will Learn:

  • [01:27] Meet John Vermeesch
  • [04:54] How to keep organization sound through a crisis
  • [11:01] How those types of training transfer to the business sector
  • [16:42] Nature vs nurture
  • [17:48] Organizational resilience
  • [24:06] Resilience in the big moments
  • [26:49] Tools and must things to help prepare for the unknown
  • [29:12] How to roll forward

 

Resources:

Visit our website: https://www.lci1.com/academy

Email us: academy@lci1.com

Process Documentation with Kim Lisiak and Michelle Shattuck

Process Documentation with Kim Lisiak and Michelle Shattuck

May 20, 2021

In this episode of The Lippert Built to Lead Podcast, Kim Lisiak, director of leadership development, and Michelle Shattuck, personal and professional development coach from the Corporate and Aftermarket divisions, talk about the importance of having documented processes and how cross training can be a game changer. They share tips on how to develop a cross training plan that include 10 minute trainings. They also discuss the importance of having a skills matrix that captures the skills the team does on a day to day basis.

 

“Try to tap into as any learning styles as possible in order to ensure whoever is reading it can really adapt to it and understand and do the right way the first time.” -Kim Lisiak [13:42]

 

“(If) they have a bunch of these folks who can’t take vacation and are high stressed every time I call, what does that do for the customer?” -Michelle Shattuck [17:49]

 

What You Will Learn:

  • [01:33] Why process documentation important for leaders
  • [05:39] Ways to help team members and leaders grow into their role
  • [12:07] How to document the standard operating procedures
  • [13:27] Tap into as many learning styles as possible
  • [16:00] How to ensure team members and leaders are able to breathe and take breaks
  • [22:09] Cross training approach
  • [27:43] 10 minute trainings
  • [30:15] Higher-Performance Leadership Training Challenge: Ask questions to your leadership and teams. What else can we document? What kind of skills should we start documenting? Who could the subject matter experts be?

 

Resources:

Visit our website: https://www.lci1.com/academy

Email us: academy@lci1.com

Listening with Edgar Cabello

Listening with Edgar Cabello

May 13, 2021

In this episode of The Lippert Built to Lead Podcast, Edgar Cabello, Leadership Development Director for Lippert’s operations teams, talks about listening. He explains why listening is more than just being quiet. He shares some ideas that will help us become better listeners and what we can watch out for that might get in the way of that.

 

“I believe that… as you do become a better listener, the people around you will thank you for it and your relationships will go deeper and they’ll just be better.” -Edgar Cabello [13:23]

 

What You Will Learn:

  • [02:03] Things to do to get beyond the words
  • [03:27] 12 blocks to listening
  • [10:07] Some things to become listeners
  • [13:18] Higher-Performance Leadership Training Challenge: Go home and be kind to somebody. Be disciplined in your listening. Try not to redirect the conversation. Help somebody open up and tell you what’s on your mind and in their heart.

 

Resources:

Visit our website: https://www.lci1.com/academy

Email us: academy@lci1.com

Engaging the Spanish Speaking Team Members with Jen Snyder and Diana Montiel

Engaging the Spanish Speaking Team Members with Jen Snyder and Diana Montiel

May 6, 2021

In this episode of The Lippert Built to Lead Podcast, Jen Snyder and Diana Montiel, from Lippert’s Chassis Division, share how to better engage with Spanish speaking team members through language, family, planning and confianza.

 

“We spend time thinking about all the differences that we have. We also need to pause and think about man, we have some things in common too.” -Jen Snyder [06:42]

 

“Just challenge us to dream big and set small steps towards achieving our goals.” -Diana Montiel [08:17]

 

What You Will Learn:

  • [02:08] Find out your team members’ language preference
  • [04:08] How Diana helps with engagement
  • [05:35] Engaging through family
  • [07:34] Invite team members to plan
  • [09:04] Personal Professional Development Cards
  • [09:39] Group loyalty and confianza
  • [10:54] Higher-Performance Leadership Training Challenge: Become aware of the richness of a multicultural workforce.
  • [11:38] Key takeaways
  • [12:01] Diana’s upcoming Spanish podcast

 

Resources:

Visit our website: https://www.lci1.com/academy

Email us: academy@lci1.com

Being a Trusted Advisor with Bill Coughlin and Edgar Cabello

Being a Trusted Advisor with Bill Coughlin and Edgar Cabello

April 29, 2021

In this episode of The Lippert Built to Lead Podcast, Bill Coughlin and Edgar Cabello, two Directors of Leadership Development at Lippert, talk about being a trusted advisor. They talk about setting goals, how to set expectations for your team and hold them accountable.

 

“The whole idea of being trusted is maybe the most important part of being a trusted advisor.” -Edgar Cabello [02:33]

 

“You know what’s the most important thing in my mind is like ‘I see you. I see you. I see things are a little off right now. I just want to let you know I noticed.’ To me, that goes a long way in an organization.” -Bill Coughlin [12:50]

 

What You Will Learn:

  • [01:12] Three ways to view their role
  • [02:01] How Edgar approaches his work
  • [04:01] How they use Leadership Action Plans
  • [08:35] What are SMART goals
  • [10:31] How core values inform our behaviors
  • [15:08] How they deal with someone not following the organization's expectations
  • [24:42] The misunderstanding of tough conversations
  • [29:04] How a coach has impacted Edgar’s life

 

Resources:

Visit our website: https://www.lci1.com/academy

Email us: academy@lci1.com

Servant Leadership with Kim Lisiak and Jamie Schnur

Servant Leadership with Kim Lisiak and Jamie Schnur

April 22, 2021

In this episode of The Lippert Built to Lead Podcast, Kim Lisiak, Director of Leadership Development, speaks with the President of Aftermarket & Technology at Lippert, Jamie Schnur about retaining talent and growing talent from within. Jamie talks about his career trajectory and how he started at Lippert. He also shares how to build relationships and how organizations can prioritize human capital.

 

“We’ll be celebrating 65 years in May as a company. 1956. So continue that unique culture that Lippert has, that starts with our people. That doesn’t start with logos and it doesn’t start with systems. It starts with the people.” -Jamie Schnur [18:29]

 

“Our responsibility as leaders is to create a space for our leaders to be exposed to everything going on in the organizations, because it brings a level of perspective, a level of strategic mindset that you wouldn’t be able to do if you’re just focused on your part of the org.” -Kim Lisiak [27:47]

 

What You Will Learn:

  • [01:43] How Jamie started as an intern
  • [05:59] How he helped people around him
  • [10:02] How to build relationships
  • [17:41] Two ways an organization outgrows itself
  • [21:11] How leaders can prioritize human capital

 

Resources:

Visit our website: https://www.lci1.com/academy

Email us: academy@lci1.com

Leadership in the Trenches: An Introduction

Leadership in the Trenches: An Introduction

April 15, 2021

Dr. Amber Selking, VP of Leadership & Culture Development, welcomes the new season of the podcast with a brand new name: The Lippert Built to Lead Podcast. Dr. Selking shares what to expect in the upcoming season called “Leadership in the Trenches,” that will provide pragmatic approaches to theoretical concepts of leadership and cultural development.

 

“To be a leader, we need to be a student of leadership and learn to lead ourselves really well.” -Dr. Amber Selking [11:38]

 

What You Will Learn:

  • [01:06] The new podcast name
  • [04:28] The hope for the podcast
  • [07:12] A team retreat with Maynard Miller
  • [09:08] What’s to come in the upcoming season
  • [10:13] Three things leaders lead really well
  • [10:45] Higher-Performance Leadership Training Challenge: How are you doing in leading yourself? In leading your team and your business? Write one simple goal, one next step, to move that number up one point. What is one action you can take to do that?

 

Resources:

Visit our website: https://www.lci1.com/academy

Email us: academy@lci1.com

Turning Your Vision Into a Plan with Dr. Angie Sokol

Turning Your Vision Into a Plan with Dr. Angie Sokol

December 31, 2020

In this episode of the “Lippert Academy for Leadership Podcast,” Dr. Amber Selking, VP of Leadership & Culture Development, is joined by Dr. Angie Sokol, the new director of the Lippert Academy for Leadership, to talk about how to intentionally set goals and plan ahead for the new year. They both explain the importance of having a business plan, and how to frame it accordingly.

 

"In business, we have a business plan because that's what you do, but how many of us in our own lives have a plan to become who it is we think we want to be as a professional or as a person." - Dr. Amber Selking [06:48]

 

What You Will Learn:

[02:29] Why planning is important

[04:26] An approach to business planning 

[13:22] A framework to writing goals

[15:41] Recap

[17:43] How to be successful with business planning

[18:43] High-performance leadership training: how to strongly plan for 2021 

Resources:

 

Visit our website: https://www.lci1.com/academy  

 

Email us: academy@lci1.com 

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